Changes between Version 1 and Version 2 of TracTickets


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Timestamp:
Apr 14, 2016, 3:13:20 PM (9 years ago)
Author:
trac
Comment:

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  • TracTickets

    v1 v2  
    22[[TracGuideToc]]
    33
    4 The Trac ticket database provides simple but effective tracking of issues and bugs within a project.
     4The Trac ticket database provides simple but effective way to track issues and software bugs within a project.
    55
    66As the central project management element of Trac, tickets can be used for '''project tasks''', '''feature requests''', '''bug reports''', '''software support issues''' among others.
    77
    8 As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be as easy as possible to report bugs, ask questions, suggest improvements and discuss resolutions.
     8As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible.
    99
    10 An issue is assigned to a person who must resolve it or reassign the ticket to someone else.
    11 All tickets can be edited, annotated, assigned, prioritized and discussed at any time.
     10An issue is assigned to a person who must resolve it or reassign the ticket to someone else. All tickets can be edited, annotated, assigned, prioritized and discussed at any time.
    1211
    1312[=#edit-permissions]
    14 However, some Trac installations may put restrictions in place about who can change what. For example, the default installation doesn't permit to non-authenticated users ("anonymous" users) to change anything, even to comment on an issue, for obvious spam prevention reasons. Check the local contributing policy, which you can usually find on the front page WikiStart, or contact your local Trac administrator.
     13However, a Trac installation may place restrictions on who can change what. For example, the default installation doesn't permit to non-authenticated users ("anonymous" users) to change anything, even to comment on an issue, for obvious spam prevention reasons. Check the local contributing policy, which you can usually find on the front page WikiStart, or contact your local Trac administrator.
    1514
    1615== Ticket Fields ==
    1716
    18 A  ticket contains the following information attributes:
     17A ticket contains the following information:
    1918 
    2019 * '''Reporter''' — The author of the ticket.
    21  * '''Type''' — The nature of the ticket (for example, defect or enhancement request). See TicketTypes for more details.
     20 * '''Type''' — The category of the ticket. The default types are `defect`,  `enhancement` and `task`.
    2221 * '''Component''' — The project module or subsystem this ticket concerns.
    2322 * '''Version''' — Version of the project that this ticket pertains to.
    2423 * '''Keywords''' — Keywords that a ticket is marked with. Useful for searching and report generation.
    25  * '''Priority''' — The importance of this issue, ranging from ''trivial'' to ''blocker''. A pull-down if different priorities where defined.
    26  * '''Milestone''' — When this issue should be resolved at the latest. A pull-down menu containing a list of milestones.
     24 * '''Priority''' — The importance of this issue, ranging from ''trivial'' to ''blocker''. A pull-down if different priorities are defined.
     25 * '''Milestone''' — Due date of when this issue should be resolved. A pull-down menu containing a list of milestones.
    2726 * '''Assigned to/Owner''' — Principal person responsible for handling the issue.
    28  * '''Cc''' — A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''
     27 * '''Cc''' — A comma-separated list of other users or email addresses to notify. ''Note that this does not imply responsibility or any other policy.''
    2928 * '''Resolution''' — Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
    30  * '''Status''' — What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}.
    31  * '''Summary''' — A brief description summarizing the problem or issue. Simple text without WikiFormatting.
     29 * '''Status''' — What is the current status? The statuses are defined in the [TracWorkflow#BasicTicketWorkflowCustomization ticket workflow]. For the default workflow the statuses are `new`, `assigned`, `accepted`, `closed` and `reopened`.
     30 * '''Summary''' — A description summarizing the issue. Simple text without WikiFormatting.
    3231 * '''Description''' — The body of the ticket. A good description should be specific, descriptive and to the point. Accepts WikiFormatting.
    3332
    … …  
    3534 - Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
    3635
    37  - the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin.
     36 - The [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin.
    3837
    3938 - Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes]
    … …  
    6766 * `default_type`: Default ticket type
    6867 * `default_version`: Name of the default version
    69  * `default_owner`: Name of the default owner. If set to the text "< default >" (the default value), the component owner is used.
     68 * `default_owner`: Name of the default owner. If set to the text `< default >` (the default value), the component owner is used.
    7069
    71 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the [[wiki:TracIni#ticket-section|"[ticket]"]] section in `trac.ini`).
     70If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section, others can be set in the [[wiki:TracIni#ticket-section|"[ticket]"]] section in `trac.ini`.
    7271
    7372
    … …  
    8180== Assign-to as Drop-Down List ==
    8281
    83 If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have accessed the project to populate the drop-down field.
     82If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to `true`. In that case, Trac will populate the list with all users who have authenticated with the project and possess the  `TICKET_MODIFY` [TracPermissions permissions].
    8483
    85 To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions].
     84You may find the dropdown list is //overpopulated// with users that are no longer active in the project. Revoking authentication privileges will not remove the session data that is used to populate the dropdown list. The [wiki:TracAdmin trac-admin] command can be used to list and remove sessions:
    8685
    87 '''Notes:'''
    88  - See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level
     86 - List all sessions:
     87{{{#!sh
     88trac-admin /path/to/projenv session list
     89}}}
     90 - Remove a session:
     91{{{#!sh
     92trac-admin /path/to/projenv session delete SID
     93}}}
    8994
    90  - If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author)
     95Alternatively, you can just revoke `TICKET_MODIFY` from users that you don't want to be included in the list. However, that will not be possible if you've granted `TICKET_MODIFY` to all //anonymous// or //authenticated// users.
    9196
    92  -  Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page.
     97'''Notes:'''
     98 - If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo].
     99
     100 -  Activating this option may cause some performance degradation. Read more about this in the [trac:TracPerformance#Configuration Trac performance] page.
    93101
    94102== Preset Values for New Tickets ==
    95103
    96 To create a link to the new-ticket form filled with preset values, you need to call the `/newticket?` URL with `variable=value` separated by `&`.
    97 
    98 Possible variables are :
     104To create a link to the new-ticket form filled with preset values, you need to call the `/newticket?` URL with `variable=value` separated by `&`. Possible variables are:
    99105
    100106 * '''type''' — The type droplist
    … …  
    111117 * '''cc''' — The list of emails for notifying about the ticket change
    112118
    113 Example: ''`[/newticket?summary=Compile%20Error&version=1.0&component=gui]`''[[BR]]
     119Example: ''`[/newticket?summary=Compile%20Error&version=1.0&component=gui]`''
    114120
    115121----