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Changes between Version 2 and Version 3 of TracSupport
- Timestamp:
- Nov 26, 2022, 2:16:40 PM (2 years ago)
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TracSupport
v2 v3 1 1 = Trac Support = 2 2 3 Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.3 Like most [https://opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the Trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac. 4 4 5 There is also an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there. 5 There is an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there. 6 7 You can search questions tagged with `trac` on [https://stackoverflow.com/questions/tagged/trac Stack Overflow]. 6 8 7 9 Before you start a new support query, make sure you have done the appropriate searching: 8 10 * in the project's [trac:TracFaq FAQ] 9 * in past messages to the [http ://groups.google.com/group/trac-users Trac Users Mailing List]11 * in past messages to the [https://groups.google.com/group/trac-users Trac Users Mailing List] 10 12 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query]. 11 13 12 Please '''don't''' create a ticket in trac.e gdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!14 Please '''don't''' create a ticket in trac.edgewall.org to ask a Trac support question. Only create a ticket when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! 13 15 14 16 ---- 15 See also: [trac:MailingList], [trac:TracTroubleshooting], [trac: CommercialServices]17 See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:TracFaq], [trac:CommercialServices]
